When we hold our team accountable, are we empowering or patronising them? Accountability is the obligation to explain, justify, and take responsibility for one’s actions. From a healthcare perspective, our colleagues and practitioners should be accountable for the...
Have you ever been in a situation where you unwillingly said “yes”? You wanted to say “no”, but found it too difficult to utter that small word and ended up compromising yourself. You can control your decisions and not find yourself there again if you apply some...
Use words to your advantage to build strong and high-performing teams. Words are powerful. What we say breathes life to our thoughts and through words, we express what we think, what we want, and how we feel. Words create impressions and images that reveal our hearts...
The 5 most important questions you’ll ever ask to improve productivity and efficiency in your people – and help them have their best month at work yet! Connecting with your people is a crucial goal of leadership. Asking them important questions to discover their...
In clinical practice, we generally find that sincere customer service cooperates with clinical effectiveness. That is, they act like a positive force couple. One promotes the other. The better you serve the healthcare “customer” (your patient), the more...
Kindness is a wonderful thing. It is a value recognised in most cultures and religions. It’s a pleasant disposition that shows concerns for others. In his book Rhetoric, Aristotle defines kindness as “helpfulness towards someone in need, not in return for anything,...
In terms of natural seasons, Winter has absolutely arrived in Melbourne. That said, seasons are a natural part of life. Just like we see cycles in the property sector and stock market, and we observe the circle of life in the biology of every living creature, so our...
I am coming through a very uncomfortable stage in my leadership development. But it has been worth it. For nearly two decades I have been leading the Back In Motion Health Group. As founders, my wife and I did EVERYTHING at the beginning. We decided the...
An old allegory, recorded more than 2000 years ago by the inspired writers of the Gospels, tells of a man who sows seed in the garden. This fabled story is called the Parable of the Sower and can be read in full...
40 years of life experience and observation convinces me of this truism: “When you change a leader, you inevitably change a team.” The profundity of this truth has landed more concretely for me as I’ve reflected over Christmas. Strong and positive leadership, by...
