When we hold our team accountable, are we empowering or patronising them? Accountability is the obligation to explain, justify, and take responsibility for one’s actions. From a healthcare perspective, our colleagues and practitioners should be accountable for the...
Have you ever been in a situation where you unwillingly said “yes”? You wanted to say “no”, but found it too difficult to utter that small word and ended up compromising yourself. You can control your decisions and not find yourself there again if you apply some...
Use words to your advantage to build strong and high-performing teams. Words are powerful. What we say breathes life to our thoughts and through words, we express what we think, what we want, and how we feel. Words create impressions and images that reveal our hearts...
The 5 most important questions you’ll ever ask to improve productivity and efficiency in your people – and help them have their best month at work yet! Connecting with your people is a crucial goal of leadership. Asking them important questions to discover their...
In clinical practice, we generally find that sincere customer service cooperates with clinical effectiveness. That is, they act like a positive force couple. One promotes the other. The better you serve the healthcare “customer” (your patient), the more...
